1. What are your store hours?

Our store is open from Fridays and Saturdays from 12:00pm to 8:00pm and on Sundays from 12:00pm to 4:00pm.

2. What is Simply Naked Candle all about, and what do you offer?

Simply Naked Candle is a unique candle-making store that focuses on providing a natural and minimalist approach to candle craftsmanship. We offer handcrafted candles made with carefully selected, high-quality, and environmentally friendly ingredients. Our candles are free from unnecessary additives, and we take pride in creating products that are both aesthetically pleasing and safe for the environment. At Simply Naked Candle, you'll find a diverse range of scents and styles, with an option for customization. Whether you're looking for a relaxing aroma for your home or a thoughtful gift, our candles are designed to enhance your space with simplicity and elegance.

3. Do you offer private events or space rental for special occasions?

At Simply Naked Candle, we're delighted to provide a unique and intimate setting for your special events. Our space is available for private events, including but not limited to birthdays, bridal showers, and corporate gatherings. We offer a charming ambiance surrounded by our exquisite candle creations. To inquire about hosting your event or renting our space, please contact our events coordinator at info.simplynakedcandleco@gmail.com. We can tailor the experience to your preferences, providing a memorable and personalized touch for your celebration.

4. Can I customize the scent and color of my candles?

Yes, we have over 200 scents for you to choose. You can choose from a variety of delightful scents to tailor your candle to your liking. However, please note that we do not currently offer customized coloring options. Feel free to explore the wonderful scents we have available and craft a personalized fragrance that resonates with you. Thank you for understanding, and we look forward to helping you create a truly special candle experience.

5. Can I book appointments online for personalization sessions or private events? Is rescheduling available, and are there any fees involved?

Absolutely! Booking your personalized candle creation session or private event at Simply Naked Candle is easy and convenient. Whether it's an individual experience, a private group event, or a special couple's session, you can secure your spot through our online booking system. We understand that plans may change, so we offer the flexibility to reschedule without any additional fees. Simply log into your account or contact our customer service to make adjustments. We're committed to ensuring your experience with us is as stress-free as possible.

6. Can I return a customized candle?

Unfortunately, we cannot accept returns for customized candles unless there is a defect or error on our part.

7. Do you offer online shopping?

Yes, we do! You can browse and purchase our candles on our website.

8. How can I track my online order?

Once your order is shipped, you will receive a confirmation email with a tracking number.

9. What forms of   payment do you accept?

We accept major credit cards, debit cards, and PayPal both in-store and online.

10.What is your return policy?

We accept returns within 30 days of purchase. The item must be unused and in its original packaging.

11. Are your candles safe for pets and children?

Our candles are made with non-toxic ingredients, but we recommend keeping them out of reach of pets and children. Always follow the safety guidelines provided with each product.